Frequently Asked Questions (FAQ)

1. What is Ismat Shaadi Services?

Ismat Shaadi Services is an online matrimonial platform designed to connect individuals seeking compatible life partners. Our platform enables users to create personalized profiles and advertise their information securely to find the perfect match.

2. How do I register on Ismat Shaadi Services?

To register:

1. Visit our website and complete the sign-up process.
2. Submit a completed profile form via WhatsApp or email to our team.
3. Await verification and approval of your advertisement.

3. What documents do I need to provide?

To ensure authenticity, we require:

• A completed profile form.
• National ID verification for the bride/groom and their parents.
• Full names of parents.

4. How can I upload my profile and images?

Once registered, you can upload your profile details and images directly through our platform or by sharing them via WhatsApp or email. Note that all uploaded images are watermarked to protect your privacy and discourage misuse.

5. Is my personal information secure?

Yes. We prioritize your privacy and confidentiality. Your data will only be used in accordance with our Privacy Policy and will not be shared without your consent, except where legally required.

6. How can I view other profiles?

To access other profiles:

1. Ensure your profile advertisement is active on the platform.
2. Use your member account to browse and connect with other profiles.

7. Can I edit or remove my profile?

Yes, you can edit your profile at any time through your account dashboard. To permanently delete your profile and data, send a request to info@ismatshaadi.com.

8. What happens if I don't submit my profile form within 24 hours?

Your membership and advertisement approval will be canceled if you fail to submit the completed form within 24 hours. No refunds will be provided in such cases.

9. What is the refund policy?

Refunds are only eligible if requested within 12 hours of submission and before the advertisement is published. Refund requests made outside this period will not be entertained.

10. Are there additional charges for viewing contact details?

No. Once your profile is active, you can view contact details of other profiles at no extra cost.

11. Can I pause or deactivate my profile?

Yes, you can unpublish your profile temporarily. To permanently deactivate your account, contact our support team at info@ismatShaadi.com.

12. How long does it take for my profile to go live?

Profiles are typically reviewed and approved within 24 hours after submission of all required documents and information.

13. What measures are in place to ensure authenticity?

We verify profiles using the provided national ID and parent details. Any false information or fraudulent activity will result in immediate termination of membership.

14. How do I contact customer support?

You can reach us via:

• WhatsApp: ((+1) 310-869-5143
• Email: ismat7@gmail.com